Hospitality

The Value of Membership

Mar 7

Many innkeepers ask me what the value of membership is to the state bed and breakfast association or other professional associations for that matter. While each bed and breakfast is entirely unique and has completely unique needs, there are some universally common values that every bed and breakfast can gain from these memberships. We just […]

Are Allergies the New Fad Diet?

Feb 28

Are allergies the new fad diet? This isn’t as easy an answer as it should be. In fact, I think the answer is both yes and no. In the 9 years that we have been innkeeping/running a restaurant, we have noticed a significant increase in the number of dietary restrictions that we get from future […]

Jack Of All Trades: The Many Jobs of an Innkeeper

Jan 10

2014 has begun for us here at the Chestnut Street Inn with a myriad of projects, about 3 pages single space to be exact. As we have been plugging away at these projects it dawned on me that to say that you are an “innkeeper” by trade is perhaps an over simplification. The actual job […]

Goodbye 2013!!! Hello 2014!!

Dec 30

It’s hard to believe that 2013 is already coming to a close. This year has flown by! We had a super 2013, one for the record books. We met many new and wonderful people who stayed and dined with us and got the opportunity to reconnect with other repeat guests who continue to bless us […]

Any Meal, Any Time, By Reservation

Oct 12

Since day one, Any Meal, Any Time, By Reservation has been our motto here at Chestnut Street Inn. We felt it was a pretty self explanatory kind of catch phrase. Anyone can book for any meal any time of day, as long as I know you’re coming. Apparently not so. First of all most people […]

Thinking of Becoming an Innkeeper?

Nov 30

Here is some food for thought, in this case, no pun intended. First ask yourself why you want to be an innkeeper. If you think it would be fun, it is. If you think it’ll be an easy retirement job that will make some extra money? Think again. Innkeeping is not only a full time […]

The “inns” and “outs” of innkeeping: Playing the Amenities Game

Sep 20

The most requested amenity made by potential guests calling to inquire about reservations for any bed and breakfast is also the one that gets the least amount of use. Can you figure out what it might be? If you said Jacuzzi tub, you’d be correct. Everyone thinks it would be great to have one, but […]

Dear Mr. Comedien

May 3

Dear Mr. Comedian A couple of weeks ago we were watching comedian Bill Engvall do stand-up and he came to a section where he was ranting about his awful experience at a bed and breakfast. While obviously he was going for a laugh, he proceeded to outline a list of stereotypes about bed and breakfasts […]

You May Not Care Where Your Food Comes From But I Do

Mar 2

It’s no secret that I am passionate about food. Specifically, locally grown food. I make it a point to go out and purchase it and carefully prepare it for my guests to eat. I’m not shy about advertising it because it is something I believe in and I have found that in general guests appreciate […]

Customer Service Part 2

Apr 11

So, what sparked my rant on customer service? Our recent vacation. We spent 2 weeks in Arizona and Las Vegas. We drove to and from and spent a couple of nights on the road as well. Our experiences with the vast majority of the places we stayed and ate at were tremendous. The Tropicana, which […]